Terms & Conditions

1. Introduction

Welcome to Sofrik Services Private Limited! These terms and conditions outline the rules and regulations for the use of Sofrik Services Private Limited’s Website, located at https://www.sofrik.com. By accessing this website, we assume you accept these terms and conditions. Do not continue to use Sofrik if you do not agree to take all of the terms and conditions stated on this page.

2. Definitions

• Client: The individual or entity engaging with Sofrik for IT services.
• Company: Refers to Sofrik Services Private Limited.
• Services: The IT-related services offered by the Company, including but not limited to web development, mobile app development, digital promotion, consultancy, artificial intelligence services, contract-based resources, and staff augmentation.

3. Services

The Company provides a range of IT services as described on our website. The specific services to be provided will be detailed in a separate agreement or statement of work.

4. Use of Website

By accessing this website, you agree to use it for lawful purposes only. You agree not to use this website:

• In any way that is unlawful or fraudulent.
• To transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam).
• To impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.

5. Intellectual Property

Unless otherwise stated, Sofrik and/or its licensors own the intellectual property rights for all material on Sofrik. All intellectual property rights are reserved. You may access this from Sofrik for your own personal use, subjected to restrictions set in these terms and conditions.

6. Confidentiality

Both parties agree to keep all confidential information obtained from the other party private and not to disclose it to any third party unless required by law. Confidential information includes, but is not limited to, business strategies, pricing, and client lists.

7. Payment Terms

Clients are required to pay for the services as agreed in the separate service agreement or statement of work. Payment terms, including due dates and accepted payment methods, will be outlined in the agreement.

8. Refund Policy

We strive to provide the highest level of service to our clients. However, we understand that there may be instances where our services do not meet your expectations. Our refund policy is as follows:

8.1 General Refund Policy

• Eligibility: To be eligible for a refund, the client must notify us of the issue within 30 days of the service delivery date.
• Partial Refunds: If a service has been partially completed and the client is not satisfied, a partial refund may be issued based on the percentage of the work completed and the reasons for dissatisfaction.
• Full Refunds: Full refunds will be issued only if no substantial work has been completed or delivered, and the client has valid reasons for dissatisfaction.
• Non-Refundable Services: Services such as consultancy, and any third-party costs incurred on behalf of the client, are non-refundable.

8.2 Process

To request a refund, please contact our support team at hello@sofrik.com with the following information:

• Your name and contact information.
• A description of the service and the issue.
• Any relevant documentation or evidence supporting your request.

Our team will review your request and respond within 10 business days. If your refund is approved, it will be processed within 30 business days.

9. Limitation of Liability

The Company shall not be liable for any indirect, incidental, special, or consequential damages, or loss of profits, revenue, data, or use, incurred by the client or any third party, whether in an action in contract or tort, arising from the client’s access to, or use of, our services.

10. Termination

The Company reserves the right to terminate or suspend access to our services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the terms.

11. Changes to Terms

The Company reserves the right to modify or replace these terms at any time. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

12. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of India, and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

13. Contact Information

If you have any questions about these terms and conditions, please contact us at hello@sofrik.com or call us at the number listed on our contact page and website.